Will they know what they are talking about?
Enough to triage, not enough to diagnose — and we do not pretend otherwise. They take the make and model if the customer has it, establish whether there is cooling, heat or neither, and whether anything smells like it is burning. Diagnosis is your job; getting you the call is ours.
What happens when a freeze week doubles the volume?
Nothing changes on the invoice. It is a flat monthly price with no per-minute meter, which is the whole reason we price it that way — the week you most need us answering is the week a metered service costs you most to use.
Do I have to change my number?
No. You keep your number and your carrier. It is a forwarding rule on your existing line, about five minutes to set up, and deleting it puts everything back exactly as it was.
I already have a receptionist.
Then you probably want us for the hours she does not work — evenings, weekends, and the 2am freeze call. Plenty of contractors run us as overflow and out-of-hours only.
What if it does not work?
The first two weeks are free and you are not asked for a card. You listen back to the calls it took and the jobs it booked, and if it did not earn its place you reply once and it stops the same day. No invoice, no follow-up.
